What's the deal with Covid 19 and your showroom?

We are open and keeping our showroom safe by following strict cleaning processes.

We would love your support to keep our showroom safe, please…

  • Stay home if you are feeling unwell. Take care of yourself and contact us, we will do our best to assist you via telephone or email.
  • If it is possible that you are a contact of a positive covid case and/or have visited a published exposure site please do not attend until you have delivered a negative test and/or adhered to the required health advice.
  • Use the provided hand sanitiser as you enter the showroom
  • Refrain from touching the memorabilia, matboard and frame samples. Let us do that heavy lifting for you, please don’t hesitate to ask.

We appreciate your help in keeping our showroom a welcome escape from the ‘real’ world.

 

Is Covid 19 impacting framing?

It sure is!

We are experiencing delays and availability issues across all the materials we need to build frames. This may mean that there will be delays, availability issues and a longer time needed to create your frame.  This may impact the turnaround time of your framing project.

We will always do our best to source the materials needed for your project and will advise you if/when we encounter any delays that will impact you.

We appreciate your patience, understanding and support as we take on these challenges.

Do you buy memorabilia from the general public?

Unfortunately we can’t purchase your memorabilia.

Can I get a quote via email or phone for custom framing?

We are happy to provide a ballpark quote over the phone or email based on your personal measurements and description of the item, however please note the quote is subject to us assessing the piece, it’s ability to be framed and it’s measurements in store. Only after we have measured and assessed the item in store, can we provide a formal quote.

More complex projects may require time to provide a quote so we can investigate custom solutions to suit your project. If this is the case, we will advise you at the time of request.

All quotes are valid for 30 days from the date of quoting your project. After 30 days, we will need to re-quote the project.

Please see Custom Framing Terms and Conditions for more information.

How long is my formal quote valid for?

All ballpark quotes are valid until we formalise the quote with our own measurements and assessment of the project.

All formal quotes are valid for 30 days from the date of quoting your project. After 30 days, we will need to re-quote the project.

Please see Custom Framing Terms and Conditions for more information.

How long does framing take?

We handcraft each frame based on your requirements –  from ordering what is needed for your project, to cutting lengths of wood and creating any required design features – all done by hand here on site. This ability to create bespoke and innovative framing solutions for you means that this is not an on the spot service.

We will discuss what time is needed to complete your project at the time of quoting the project.

Please note: We are experiencing material delays and availability issues due to global transportation  issues and Covid 19. Please account for this by getting organised early, allowing for extra time and having a flexible approach when planning your next framing project.

 

Can you evaluate my memorabilia? How much is it worth? Is the signature real?

Sorry, we do not offer an evaluation service so we can’t provide any information on how much the piece could be valued at or if it is authentic.

Help! I can't find what I am looking for...

Here at Superstars Framing & Memorabilia we update our online store regularly, but we are only a small, family business and we much prefer handcrafting your frames! So often, we may have items in our showroom that are not online…yet!

Alternatively, you may be looking for something specific that we may not have available…yet!

Either way, please let us know what you are after and we can explore what options are available for you. We will always do our best to find a solution, but of course this can’t be guaranteed.

 

Wow! This selection is amazing, where do you buy your memorabilia?

Thank you! You must have excellent taste!

To ensure we a providing quality product for our customers, our range of memorabilia is hand selected from a collection of reputable suppliers.

All memorabilia is hand framed by Superstars Framing & Memorabilia onsite.

 

Can you help with my corporate framing?

Sure can! We help 100s of businesses each year with their framing requirements. From corporate certificates and awards, to branded memorabilia for boardroom or site display – we can do it all!

We work with each business to understand their unique needs and handcraft the frame to suit. Our service considers the brand and personality behind the business to ensure the piece meets your business objectives.

Email Peter to get started!

Can you support me with my fundraiser?

Yes! We have a fundraising program that does just this!

 

Do you offer a lay-by service?

We get it – you really want something but sometimes you need a bit of extra time for payment. We offer  lay-by on selected memorabilia pieces in store only. For more information check out our Layby Terms and Conditions.

Do you provide refunds?

It is important that you choose your items carefully as we do NOT provide refunds if you have received what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

All repair, replacement or warranty claims will be individually assessed at the discretion of Superstars Framing & Memorabilia.

Be sure to check out our Terms & Conditions for the full low down.

 

What is your privacy policy?

Great question! Something we prepared earlier, a Privacy Policy just for you!

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